Policies & FAQ (Frequently Asked Questions)

Customer Service

Find answers to questions regarding:

  • Product Personalization & Customization
  • Order Changes & Cancellations
  • Refunds, Returns & Exchanges
  • Shipping Options
  • Rush Orders

Reward Points

Find answers to questions regarding rewards programs for:

  • Do-It-Yourself (DIY) Event Planners
  • Professional Event Planners

Payment Options

Find answers to questions regarding:

  • Payment Policy
  • Payment Options

Samples & Donations

Find answers to questions regarding:

  • Samples
  • Donations

Sales & Use Tax

Find answers to questions regarding:

  • Collection of sales & use taxes
  • Tax Exempt Orders

Privacy

Find answers to questions regarding the use and protection of:

  • Personal Information
  • Order Details