Satisfaction Guarantee

Almost all items are handmade or hand-embellished to order, and all orders are processed with pride!

CANCELLATIONS & ORDER CHANGES

Customers receive three emails from customer service in the following order:

  • a confirmation that the order has been received
  • a notice that the order has entered production
  • a notice that the order has shipped

Cancel an order according to the cancellation policies below by contacting customer service:

  • Reply to either of the first two order status emails described above.
  • Use the online contact form.
  • Send an email to contactus@craftyfavorcontainers.com.

Cancellation of Non-Personalized Products

The policy regarding the cancellation fee for non-personalized products is as follows:

  • Non-personalized products cancelled after the initial confirmation and before the production notice incur a 15% cancellation fee.
  • Non-personalized products cancelled after the production notice but before the shipping incur a 15% cancellation fee as well as a 30% stocking fee.
  • Non-personalized products cannot be cancelled once shipped, but may be returned according to the return policy for non-personalized products (detailed further below under "Refunds, Returns, Replacements & Exchanges").

Cancellation of Personalized Products

The policy regarding the cancellation fee for personalized products is as follows:

  • Personalized products cancelled after the initial confirmation and before the production notice incur a 15% cancellation fee.
  • Personalized products cancelled after the production notice but before the shipping notice incur a 75% late cancellation fee.
  • Personalized products cannot be cancelled once shipped, may not be returned for a refund or store credit, and are subject to the terms for personalized product detailed further below under "Refunds, Returns, Replacements & Exchanges".

REFUNDS, RETURNS, REPLACEMENTS & EXCHANGES

Non-Personalized Products

Since non-personalized products are made at the customer's request, and since each non-personalized item is shipped with a complimentary sample for review, non-personalized products are subject to the following policies:

  • Since each non-personalized item is shipped with a complimentary sample for review, no refund or store credit is given for opened packages of non-personalized items, even if the items have not been used.
  • Only unopened packages of non-personalized items in salable condition may be returned within 14 calendar days of delivery for a refund or store credit that includes a 30% stocking, excludes shipping costs, and excludes any expedite fees. If the aforementioned products are returned between 14 and 30 calendar days of purchase, only a store credit is available. After 30 days, neither a store credit nor a refund is available. Customer service processes the refund or store credit within 14 calendar days of receiving the returned merchandise.
  • Customer service does not need to be contacted before returning unopened packages of non-personalized items that are in salable condition. Customers simply use the pre-printed return label enclosed in the original order to mail the merchandise along with a completed merchandise return authorization form provided in the original order.
  • Customers should carefully inspect all items soon after delivery for damages or defects. If a damaged or defective item is found in a package of items only after opening a package, customer service must be contacted within three business days of delivery for a replacement or a store credit. After three business days, customer service may opt to not issue a replacement or store credit. Contact customer service by using the online contact form or by sending an email to contactus@craftyfavorcontainers.com.

Personalized Products

Personalized products are subject to the following policies. Due to these policies, it is recommended that sample personalized orders be placed in advance of actual personalized orders whenever possible.

  • No refunds, no returns, no exchanges, and no store credits are allowed for correctly personalized sample orders that arrive undamaged. Lost, damaged, defective, or incorrectly personalized sample orders receive a replacement of the original sample order.
  • No refunds, no returns, no exchanges, and no store credits are allowed for correctly personalized items that arrive undamaged within the estimated delivery time, even when the estimated delivery time is the day before, or the day of, the event date provided by the customer at the time of purchase.
  • Customer service must be contacted within three business days of delivery to arrange the return of incorrect or incorrectly personalized items along with either the shipment of correct or correctly personalized items or the issue of a refund or store credit. Contact customer service by using the online contact form or by sending an email to contactus@craftyfavorcontainers.com.
  • Customer service must be contacted within three business days of delivery to arrange the return of damaged or defective items along with either the shipment of replacement items or the issue of store credit. After three business days, customer service may opt to not issue a replacement or store credit. Contact customer service by using the online contact form or by sending an email to contactus@craftyfavorcontainers.com.
  • Personalized orders that are lost in transit by the carrier may receive a refund, replacement, or store credit. Personalized orders that are delivered after the event date specified by the customer on the order may receive a refund or store credit if the customer provided a valid delivery address when placing the order.

Special Note About Replacements for All Items (Non-Personalized or Personalized)

Unless an order with a valid delivery address is lost by the carrier, production of replacement items begin only under one of the following circumstances:

  • Checking the tracking number shows that the order pre-approved for return by customer service has been received by the carrier.
  • Until the customer can return the order according to the arrangements made with customer service, the customer agrees to customer service processing a temporary credit card authorization or payment for the replacement order followed by a cancellation of the authorization or a refund once the return order is verified to be in the possession of the carrier.
  • A store credit due the customer is issued and used to pay for the replacement order.

Special Note About Exchanges for All Items (Non-Personalized or Personalized)

No exchanges are allowed. Instead, the preferred method of payment (e.g. credit card, store credit, PayPal, etc.) should be used to place a new order.

SHIPPING OPTIONS & RUSH ORDERS

Currently, delivery is limited to addresses within the United States of America and exclude Military Post Offices. Carrier options include USPS, UPS, and FedEx depending on the urgency of the delivery.

  • A standard processing time of 7-10 business days is included in the estimated delivery window.
  • Whenever possible, orders should be placed at least one month in advance of the special event to allow for delivery within two weeks of the event as well as for any additional shipments within a week of the event.
  • Whenever the default deliver window is not compatible with the event plans, contact customer service for a custom quote that may possibly include an expedite fee along with an anticipated delivery window. Unfortunately, rush orders may not always be possible, but best efforts will be made to accommodate every request. Contact customer service by using the online contact form or by sending an email to contactus@craftyfavorcontainers.com.

Some items in the same order may be shipped separately and may be delivered at different times, possibly by different carriers. Each shipment will have a unique tracking number. Items that must be shipped to different addresses should be purchased as separate orders.

  • Handmade and hand-embellished items are shipped from Florida, and machine-made plastic and glass items are shipped from New York.
  • Some items in the same order may be shipped separately to prevent the items from damaging each other, and personalized items may be shipped separately from non-personalized items.
  • Space constraints of the shipping container may require a single order to be separated into multiple shipments.